FAQ

1. I am already using IS-OIL. What are the additional benefits of SAP OGSD?

SAP OGSD offers a wide range of additional functionalities, e.g.

• Data Collation
• Interfaces
• Telesales
• Forecast
• Collective Orders
• Subscription Contracts
• LPG

[close]

2. Does SAP OGSD integrate with SAP CRM?

No. OGSD has built-in simple CRM functions such as telephone integration (inbound and outbound), customer notepad with reminder, and activities. With these functions you can run several CRM typical scenarios within the ERP system.

[close]

3. I heard that one of SAP OGSD's key features is 'Data Collation'. What is 'Data Collation'?

Data Collation can help you to automate complex logistics processes. With only a process key and a reference document you can post complex processes across several transactions in logistics.

[close]

4. Why does OGSD have its own interface component? Why don't you use standards like ALE?

In many cases, external systems send data that cannot be used directly by SAP OGSD or other ERP applications. SAP OGSD interfaces use standard IDoc and ALE mechanisms to receive data, but adds a highly flexible and configurable layer to provide all kinds of checks and conversions.

[close]

Hi, we are beginning to implement Is Oil with OGSD 6.1 and we do not see the paths that appears in the documentation like: SAP menu: OGSD-> Sales -> Telephone Sales -> Create Sales Order

Try to set your user menu to /ICO/MOM_XX in transaction SU3.

[close]

How do I get the DC Report # to appear on PO's, etc.?

The DCR# is copied into the field “Pipe trip no.“ on the “external details screen” per standard OGSD. You will also find it on material movement and delivery documents in the same spot.

[close]

I want to create, change and post data collation report using Idoc. Can you please give me steps that are required. Currently when I have done all the settings the Idoc is in Status '52'.

There is no special documentation about interfaces.

You will find a general documentation here: http://help.sap.com

For additional help send an email to ogsdsupport@implico.com.

[close]

Sales order types OTA, ODC, OIU1, OKM, OLDC, OLDO, OLDR, OSBS, OSO, OWK1, are empties. They do not have any standar definitions

Here are the different OGSD Order Types, described as follows:

ODC       Data Collation Order  (Call off in data collation)
OKM      OGSD Qty Contract    ( used for Quantity contracts in OGSD)
OLDC     OGSD LPG Order        (Used for OGSD LPG Business)
OLDO    OGSD LPG Order        (Used for OGSD LPG Business)
OLDR     OGSD LPG Returns    (Used for OGSD LPG Business)
OSBS     OGSD Collectv. Order  (Used for OGSD Collective order business)
OSO       OGSD Rush Order        (Copy of Standard SO order type)
OTA       OGSD Standard Order (Copy of Standard TA order type)
OWK1   OGSD Subscr.Contract (Copy of Standard WK1 order type)

[close]

When I try to creates a sales order, the system show this message>>>Flow control: Entry SAPMV45B, +OID, A0, * , , * is missing in T185

In the community general questions around the Implico products can be discussed among the community members. For technical support questions an appropriate channel via the SAP Service Marketplace is already established. Many benefits for the support process are technically linked to the SAP Service Marketplace and would be lost if support would be handled in the community.

Your question that is handled by the OGSD product support. Please open an OSS message for component IS-OIL-DS-OGSD.

[close]